Refunds & Returns

Our policy for returns, refunds, and exchanges.

Last Updated: 1 December 2025

1. Returns

We accept returns within 7 days of delivery for non-personalized items in original condition. Personalized or custom items are generally not returnable unless defective.

2. Refunds

Refunds are processed within 5-7 business days after we receive the returned item. Shipping costs are non-refundable unless the item was damaged or incorrect.

3. Damaged Items

If your item arrives damaged, please contact us within 48 hours with photos of the damage. We will arrange for a replacement or full refund including shipping costs.

4. Return Process

To return an item:

  1. Contact us via WhatsApp to request a return authorization
  2. Package the item securely in original packaging
  3. Include your order details
  4. Ship to the address provided in your return authorization

5. Exceptions

The following items cannot be returned:

  • Personalized or custom mugs
  • Items damaged due to customer misuse
  • Items returned without original packaging

6. Contact

For return inquiries, please contact us through the WhatsApp button on our website or use the contact information in your order confirmation.